Review Revise Refine
CALL US TODAY FOR A CONSULT 0424 912 331
CONTACT US

Customer Service and Sales Training

Customer Service and Sales Training

Price: $ 330.00
Item: CCS001
Quantity
+
-
Previous Page
Add To Cart

In a world where the majority of consumers are now using the Web to search for more information on the products they're looking to purchase and spending less time building relationships with their sales staff it's vital to understand a customers needs v wants and to speak to them in a language that will engage them.

Focus areas 

 

  • Customer Service & Sales
  • Customer needs v wants
  • Manners and Etiquette
  • Defining the customer
  • Rapport Building
  • Responding with Value
  • Resolution Management / Service Recovery
  • Body Language
  • Customer Resurrection
  • Relationship Development
  • Exceeding the Expectation