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Sales

Today's consumer marketplace is highly competitive and every organisation and business is looking to increase their profit margins and achieve greater success.

In a world where the majority of consumers are now using the Web to search for more information on the products they're looking to purchase and spending less time building relationships with their sales staff it's vital to understand a customers needs v wants and to speak to them in a language that will engage them.

Customer Service & Sales

  • Customer needs v wants
  • Manners and Etiquette
  • Defining the customer
  • Rapport Building
  • Responding with Value
  • Resolution Management / Service Recovery
  • Body Language
  • Customer Resurrection
  • Relationship Development
  • Exceeding the Expectation

Branding and Presentation

  • Season Analysis
  • 4x4 Colour Analysis
  • Face Shape Analysis
  • Swatch Draping
  • Personal Colour Consultation
  • Body Analysis
  • Line and Design
  • Back to Basics - Dressing for your shape
  • Style Selection
  • Personal Style

 

Empowerment

  • Self Awareness
  • Life Review
  • Forgiveness
  • Self Confidence
  • Team Empowerment (Hands On)
  • Meaning and Purpose

Team Building

  • Trust and Rapport
  • Strength Evaluation
  • Conflict and Resolution
  • Performance and productivity
  • Resilience and Stress Management
  • Outside of the Box

 

CALL US TODAY FOR A CONSULT 0424 912 331

 

 

 

$330.00
Customer Service and Sales Training
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